CRM Executive

CRM Executive focuses on supporting the global upgrade, rollout and ongoing optimisation of interaction, including, data preparation, testing coordination, post go live adoption activities and continuous impr.

What the role involves

• Supporting the global upgrade, rollout and ongoing optimisation of InterAction, including, data preparation, testing coordination, post go live adoption activities and continuous impr.
• Supporting CRM related projects, including integrations, enhancements.
• Process improvements aligned to business needs.
• Assisting with testing, documentation and rollout activities for CRM changes and enhancements.
• Supporting the resolution of CRM related technical issues, working with IT Applications team or suppliers to help progress issues in a timely manner.
• Delivering high quality data management, ensuring accuracy and compliance with firm's standards and data protection regulations across all regions.

Skills and requirements

• Experience working with a CRM system (InterAction preferred.
• Confident communicator, able to support non-technical users across multiple regions.
• Excellent organisational skills, with proven ability to take initiative and responsibility for completion of projects.
• Previous experience in professional services, legal or similar environment.

Additional role context

• Kennedys' Business Development & Marketing (BD&M) is over 70-strong and focusses on promoting Kennedys' services and supports the Firm's global growth ambition and our key clients.
• These functions support the BD&M community across five regions – APAC, EMEA, LATAM, UK and US.
• The CRM Systems & Data sub-team is responsible for the ongoing management and development of the firm's global client relationship management system (CRM), Inter.