CRM Manager (Services)

As a CRM Manager, the work centres on here at Currys we are passionate about technology, and as the eyes and ears of the customer our role is to champion customer insight across the business to deliver a customer centr. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Why this role may suit you

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Be focused on opportunities to cross-sell and upsell of our Services range, through various life stages developing multi-channel strategies including Email, SMS and DM.

What you would be doing

Here at Currys we are passionate about technology, and as the eyes and ears of the customer our role is to champion customer insight across the business to deliver a customer centr. Developing the CRM Services strategy, including delivery of considered test and learn opportunities to improve various Currys Services acquisition and renewal rates.

What you need

• To have great communication & organisational skills, with a strong focus on campaign planning, content delivery and analytics.
• CRM experience working on a high-profile multi-channel consumer brand with exposure across the lifecycle (acquire, keep and retain) with a sizeable customer database.
• Experience of working with a campaign tool to build and deploy campaigns.