Customer Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Access to free, 24/7 counselling.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London.
• The hourly rate will increase after 6 months in role.
• Report into the Assistant or Store Manager and your role could be to help on the tills.