Customer Advisor Motor Claims

Customer Service Advisor focuses on managing a portfolio of policyholder’s write-off claims.

What the role involves

• Managing a portfolio of policyholder’s write-off claims.
• Handling incoming calls from customers and external partners while also making outbound calls.
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the cl.
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Natural ability to lead conversations and objection handle.
• As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 – 17:30.
• The core training lasts for the first 4 weeks in your role, this is delivered in person in our office.
• With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time.
• It's vital to communicate with confidence and precision from the outset to prevent any confusion.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through