Customer and Communities Advisor

Customer and Communities Advisor focuses on we now have over 7500 properties across west and north norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared.

What the role involves

• We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared.
• Delivering a customer-focused tenancy service that empowers and supports tenants to sustain their tenancies, finding long-term, person-centred solutions while ensuring the terms of th.
• Maintaining accurate tenancy records and property information across relevant systems, collecting and updating customer profiling data to assess individual needs.
• Ensure records remain current.
• Manage risks related to tenancy breaches, working collaboratively with colleagues and statutory agencies to ensure victims are appropriately supported and protected.
• Resolve a range of tenancy breach issues, working closely with customers and colleagues across departments - including supporting access arrangements where required.

Confirmed role details

• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.

Additional role context

• Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock.

Known job details

• Pay: £35,608