Customer and Trading Manager

This Customer and Trading Manager opportunity is built around leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish sh. It would suit someone who can bring warm, steady communication with children and families to the role.

Why this role may suit you

Making sure that standards are brilliant come morning so we’re ready to serve our customers. Paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.

What you would be doing

Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish sh. Can manage disciplinaries, performance issues or other similar employee relations issues.

What you need

• Has previous experience delivering and monitoring KPI's or other performance indicators.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours.

Practical information

• Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
• Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and.

Job details

• Benefits mentioned: Pension, Holiday allowance, Bonus, Training