Customer Care Advisor

Customer Care Advisor focuses on o to check customer records on the system when interacting with customers to ensure we have the correct details.

What the role involves

• O To check customer records on the system when interacting with customers to ensure we have the correct details.
• O To support the customer with delivery issues relating to missing parts, damaged products, and missing items, by raising investigations.
• O Monitor orders, release those blocked and push through to completion.
• O Process all discrepancies related to logistics, raise concerns.
• O Support the smooth running of customer accounts daily, providing end-to-end customer service and supporting the customer journey.
• To be able to handle multiple queries at any given time via different platforms, such as tele, ticket-based email system and SAP.

Skills and requirements

• O Orders are processed to a high degree of accuracy and in a timely manner meeting cut off times and ensuring the customer is aware of delays.
• Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader.

Confirmed role details

• The company culture is fantastic, and they offer a range of excellent benefits alongside a competitive salary.

Candidate fit

• A superb opportunity has arisen for an organised, motivated customer service specialist to join a global organisation.

Additional role context

• To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on.
• O Order queries, including pricing, availability, delivery, and order status updates.
• O To act as a triage function and be able to identify more complex queries, sending these to the relevant team.