Customer Care Agent Airside Driver

Customer Care Agent Airside Driver focuses on to assist people with reduced mobility throughout their airport journey with passenger experience at the forefront.

What the role involves

• To assist People with Reduced mobility throughout their airport journey with passenger experience at the forefront.
• Driving of Ambilift hi-lift & minibus vehicles airside at Birmingham International Airport.
• To undertake additional training to ensure continuous self-development.
• Complete the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting, when necessary, any vehicle defaults in line with the Vehicle Inspection.
• Driving the Company vehicles ensuring that the vehicle is always safe and secure.
• To organize the most efficient and effective way of transporting several PRM's (plus one of their companions) to the various aircraft, ensuring on time departures.

Confirmed role details

• Shift times will vary between 03:00 to 00:00 (Example shift timings below) - You must be flexible with the hours you can work.
• Full Time - 40 hours per week.
• The Airport is operational 7 days per week and candidates will be working on 4 on 4 off.
• 03:00am to 13:00pm.

Additional role context

• June / July 2026.