Customer Care Co-ordinator

Bloor Homes Crewe, England Posted Mar 3, 2026

Contract
Onsite
Senior

Job description

  • Dealing with incoming calls, post and emails relating to Customer Care.
  • Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
  • Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
  • Checking and ensuring work has been carried out to the purchaser’s satisfaction.
  • Updating and maintaining records using Sitestream.
  • Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
  • Categorising works successfully, ensuring management of costs are minimised.
  • Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
  • Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
  • Attending meetings that may be necessary in the performance of your duties.
  • Complying with and upholding company policies and procedures.
  • Undertaking any additional tasks as may reasonably be required from time to time.

    • ESSENTIAL SKILLS / ATTRIBUTES 

  • Customer service experience within an office environment.
  • Experience in the use of CRM software
  • Educated to GCSE Standard (or equivalent) including English and Maths.
  • Good verbal and written communication skills.
  • Ability to multi-task with good time management.


    • COMPANY BENEFITS

  • Scottish Widows Pension Scheme
  • 33 days holiday entitlement (including bank holidays)
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on our homes (dependent upon the property and location)
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