Customer Delivery Manager

The Customer Delivery Manager position centres on managing your services to make sure that we deliver what we’ve promised to our customers and our own organisation. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Known job details

• Contract: Contract
• Work model: On-site
• Business Unit: Customer Success & Service Delivery.
• Contract type: Standard.
• Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate.
• Be involved in managing the contracts that relate to your scope of service. You’ll ensure compliance.

Likely focus of the role

• Managing your services to make sure that we deliver what we’ve promised to our customers and our own organisation.
• Measure performance of your services overall, including our internal delivery organisation and partners. You’ll implement positive recognition, and interventions where improvements.
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks.

Requirements mentioned

• JavaScript