Customer Excellence Credit Controller

Customer Excellence Credit Controller focuses on execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your all.

What the role involves

• Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your all.
• Managing complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
• Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely paymen.
• Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
• Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.
• Proven track record of experience within a large-value Commercial Credit Control environment, or relatable.

Skills and requirements

• Relevant finance, accounts, payroll, Excel, bookkeeping, or accounting-system experience may be required.

Confirmed role details

• This is a Part Time role, 24 hours a week.
• Once you complete probation, you will split your time between the office and home.
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

Candidate fit

• accuracy, careful judgement, confidentiality, and dependable control of financial detail

Additional role context

• There is an opportunity to work from home up to 4 days a week once probation has been successfully passed.