Customer Experience Account Manager

The Account Manager position centres on in the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. It would suit someone who can bring handling account-by-account responsibilities with consistency and care to the role.

Who the work supports

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs.

How support shows up

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. Have responsibility for the provision of all aspects of account management across a portfolio of Mid-Market customers, whilst providing support to the wider team when necessary.

The approach that fits

Handling account-by-account responsibilities with consistency and care. A proactive approach to managing a B2B Customer portfolio. Positive attitude with a willingness and desire to achieve and exceed targets without compromising quality.

What needs to be in place

• We are keen to hear from candidates with proven experience in B2B Customer Account Management with a strong emphasis on tailoring service to customer’s needs:.
• Knowledge of UK Power and Gas systems, markets and B2B industry processes.
• Customer Journey Optimisation – Identifying and recommending opportunities to improve Customer Experience.

Job details

• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Work model: Remote.
• Additional detail: Flexible working options may be available.

Requirements mentioned

• Excel