Customer Experience Adviser

Customer Experience Adviser focuses on taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes.

What the role involves

• Taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes.
• Spotting opportunities to improve processes and enhance the customer journey.
• Using in‑depth product and system knowledge to support customers and colleagues.

Confirmed role details

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes.
• Generous pension contribution.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy.

Candidate fit

• Excellent attention to detail and the ability to record.

Additional role context

• If you enjoy working collaboratively, adapting to different tasks, and making a real difference to customer outcomes, this could be the role for you.
• Delivering outstanding customer experiences across telephony, email, and written correspondence.
• Strong written and verbal communication skills.