Customer Experience and Operations Manager

Sephora UKWhen you join SEPHORA is looking for a Customer Experience and Operations Manager, with the role focused on today, with nearly 500 iconic brands and our own SEPHORA Collection, were redefining the future of prestige beauty as we continue our bold expansion across the UK. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Known job details

• Employer: Sephora UKWhen you join SEPHORA
• Shift: Weekends
• When you join SEPHORA, youre joining a team that we truly value - and our benefits reflect that.
• SEPHORA University - receive industryleading product, customer care and development training to help you grow your skills and your career.
• Annual salary reviews based on your performance and our company results.
• Performancebased commission tied to collective store success.

Likely focus of the role

• Today, with nearly 500 iconic brands and our own SEPHORA Collection, were redefining the future of prestige beauty as we continue our bold expansion across the UK.
• Develop a high performing team across the shop floor and back of house, elevating service standards, coaching in real time and ensuring flawless execution of stock, cash and daily.
• Using CRM, customer insights and analytics to build long term relationships and personalised customer journeys.

Requirements mentioned

• Youll lead the store across customer experience, operations, commercial performance and people, including.
• Crafting an omni immersive customer experience vision, positioning SEPHORA as the ultimate beauty destination.
• Supporting customer experience by resolving challenges quickly and ensuring operational readiness at all times.