Customer Experience Co-ordinator

Customer Experience Co-ordinator focuses on handling a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.

What the role involves

• Handling a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
• Serve as the primary liaison between customers and the sales team, ensuring seamless communication.
• Identify and address process improvements, proactively solving problems and anticipating challenges.
• Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
• Make timely and well-informed decisions to meet deadlines consistently.
• Maintaining detailed and accurate records of customer interactions.

Skills and requirements

• Strong accountability and the ability to own outcomes from start to finish.
• Exceptional problem-solving and decision-making skills with a structured approach.
• Excellent verbal and written communication skills, always prioritising the customer experience.
• Highly organised with the capability to manage multiple priorities effectively.

Confirmed role details

• £27,000- £30,000 basic plus Company wide bonus scheme.
• Monday- Friday 9am-5pm.

Known job details

• Pay: £27,000- £30,000