Customer Experience Lead

Customer Experience Lead focuses on leading the development of the customer intelligence function.

What the role involves

• Leading the development of the Customer Intelligence function.
• Improving how customer data, performance information, and insight are gathered and used.
• Work with senior leaders and services to identify priorities for improvement.
• Develop consistent approaches to customer intelligence, reporting, and knowledge management.
• Support colleagues working across customer intelligence and insight activity.

Skills and requirements

• Sheffield City Council is building its Customer Experience Capability - a team focused on improving how residents experience council services and how colleagues are supported to de.
• These roles are an opportunity to help shape a growing capability, work across services, and make a practical difference to how Sheffield residents experience the Council.
• Focus on how the Council gathers, analyses, and uses customer and operational insight to improve customer experience.
• Has strong experience in customer intelligence, performance insight, or data-led improvement.

Candidate fit

• Develop a growing professional function.

Additional role context

• The team brings together customer journeys, insight, workforce development, equalities, engagement, and communications.
• Can you turn customer insight into better decisions and better services?
• It will suit someone who can work strategically with data, performance information, customer feedback, and senior stakeholders.