Customer Experience Manager

This Customer Experience Manager opportunity is built around leading conversion & pipeline maintenance and efficient order management. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Pay: £40,000 - £45,000
• Work model: Remote
• £40,000- £45,000 basic.
• 08:00–17:00, Monday to Friday, with a 60-minute lunch break.
• This role requires flexibility around working hours to meet the needs of customers, suppliers, and production schedules.
• Holiday allowance: 25 working days + bank holidays.

Likely focus of the role

• Leading conversion & pipeline maintenance and efficient order management.
• Driving proactive Inbound call management – using calls as sales opportunities and delivering quality service.
• Implement order management process that ensures accuracy, efficiency and timeliness.

Requirements mentioned

• The key responsibility for the customer experience manager, is to lead.
• Develop the Customer experience team to provide an outstanding experience to all internal and external customers, responsible for proactive inbound and outbound call management.
• High attention to detail with excellent administrative discipline.