Customer Experience Manager

As a Customer Experience Manager in Notting Hill, the work centres on managing and optimise AI-powered customer service and sales workflows. It would suit someone who can bring strong organisational and communication skills to the role.

Known job details

• Employer: Love Recruitment. For a confidential conversation
• Location: Notting Hill
• Pay: £40,000
• Work model: Remote
• Notting Hill, London (minimum 3 days in office).

Likely focus of the role

• Managing and optimise AI-powered customer service and sales workflows.
• Overseeing customer enquiries, escalations, conversion flow, and service quality.
• Own the customer journey across rental and pre-loved product sales.

Requirements mentioned

• Develop the Customer Experience Executive.
• Reporting directly to the CCO, our client is looking for a commercially minded Customer Experience Manager to lead and optimise the full customer journey — from first enquiry throu.
• Based in Notting Hill, this role is also part of the day-to-day energy and experience of the brand’s physical studio space.