Customer Experience Manager

As a Customer Experience Manager, the work centres on managing HR administration within the department, with support from the Venue Administrator and CEx management team, including personnel information, payroll processes, policy trai. It would suit someone who can bring warm, steady communication with learners to the role.

Why this role may suit you

This post will comprise a mix of day, evening and weekend work and is based at Woking Theatres & Cinema in Woking. Lead and support the Customer Experience Team to maximise revenue opportunities and achieve key performance indicators (KPIs).

Logistics work involved

Managing HR administration within the department, with support from the Venue Administrator and CEx management team, including personnel information, payroll processes, policy traini. Prioritise internal communications to ensure Team Members are informed of audience, operational and commercial objectives. We are able to provide training where necessary.

Licences, skills and experience

• Line manage members of the Customer Experience Team, leading on the development, monitoring performance and ensuring their health and wellbeing at work remains a priority.
• Overseeing the Customer Experience and Duty Management rota to ensure appropriate staffing across performances, cinema activity and wider venue operations.
• Significant experience delivering strong commercial performance within a fast-paced customer-focused environment.

Practical information

• Shift pattern: Weekends.
• Additional detail: Additional staff or wellbeing benefits may be available.