Customer Experience Planner

Customer Experience Planner focuses on from mapping journeys and identifying moments that matter, to developing personalisation strategies and optimisation roadmaps, you'll help ensure every interaction feels relevant,.

What the role involves

• From mapping journeys and identifying moments that matter, to developing personalisation strategies and optimisation roadmaps, you'll help ensure every interaction feels relevant,.
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement.

Skills and requirements

• To take your skills, knowledge and experience beyond what you thought possible.
• Tech platforms including Adobe Experience Platform and Adobe Journey Optimizer to deliver personalised experiences at scale, ensuring customer journeys remain effective, measurable.
• Bring experience in customer journey mapping, service design and personalisation strategies, alongside a strong understanding of digital marketing and optimisation.

Confirmed role details

• Time off to rest or conquer items on the bucket list with 27 days' holiday (+ 8 bank holidays) and a holiday purchase benefit where you can buy up to an additional 5 days.
• Great company paid benefits including our health cash plan, life assurance, company pension and access to an Employee Assistance Programme.
• A hybrid working pattern plus other great flexible benefits such as a TechScheme, free mortgage advice and more.
• Get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym.

Candidate fit

• You're collaborative, adaptable and highly organised, with the confidence to work across cross-functional teams and matrix environments.

Additional role context

• And TMP268 is the place to do it.
• TMP268 is a creatively strategic marketing agency, home to the Armed Forces Recruitment Service.
• Being encouraged and empowered to outthink at every opportunity.