Customer Experience Specialist

Customer Experience Specialist focuses on review sales and service quotes carefully, ensuring accuracy and compliance with company standards and business practices.

What the role involves

• Review Sales and Service quotes carefully, ensuring accuracy and compliance with company standards and business practices.
• Processing Sales and Service orders in alignment with quotes, contractual terms, and company policies.
• Provide timely confirmations and updates to customers and internal stakeholders regarding order status.
• Track delivery progress in collaboration with Supply Chain and Operations teams.
• Managing ongoing transactional activities including returns, claims, updates, and administrative tasks.
• Manage daily workload in line with CX team objectives and evolving business needs.

Skills and requirements

• Strong attention to detail with the ability to ensure accuracy across transactional processes.
• Build strong internal relationships.
• Experience in order processing, customer service, or a similar operational role preferred.
• Familiarity with ERP/CRM systems and order lifecycle processes is desirable.

Confirmed role details

• Full-time, Monday–Friday (37.5 hours per week).
• With a portfolio of world-leading brands and a footprint in over 75 countries, Industrial Physics supports industries ranging from packaging and materials to food &.