Customer Experience Specialist

Customer Experience Specialist focuses on · to ensure written interactions are processed and responses issued in accordance with service level targets and quality standards.

What the role involves

• · To ensure written interactions are processed and responses issued in accordance with service level targets and quality standards.
• · To communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries.
• · Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice.
• · To manage and document customer requests efficiently for the supply of keys, fobs and permits.
• · Ensure all customer information is handled confidentially and in line with GDPR.

Skills and requirements

• · Demonstrable experience of delivering an exceptional customer service.

Confirmed role details

• £19,500 - will increase after successful completion of probationary period.
• Monday to Friday (35 hours per week).
• · Provide professional and efficient customer service to all internal departments and contractors.
• · Provide first time resolutions and actively promote business service offerings to our customers – being the frontline of our brand.

Additional role context

• Port is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.
• Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.

Known job details

• Pay: £19,500