Customer Experience Team Leader

As a Customer Experience Team Leader in Wales and Scotland, Scotland, the work centres on leading meetings providing analysis/charts of team performance in order to structure actions for performance improvement. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Location: Wales and Scotland, Scotland
• Job Sector: Customer service.
• As customer service team leader, you will contribute to our vision of being the favourite residential property manager, as recognised by others by.
• Leading and supporting the customer service teams to deliver the highest level of service standards to all residents and customers.
• Development Managers to increase the quality and speed of customer responses.

Likely focus of the role

• Leading meetings providing analysis/charts of team performance in order to structure actions for performance improvement.
• Delivering targeted improvements set by the Customer Service Operations Manager.
• To carry out quality control assessments of work completed by the team.