Customer Hub Officer

Customer Hub Officer focuses on ensure efficient service delivery across multiple customer access channels.

What the role involves

• Ensure efficient service delivery across multiple customer access channels.
• Delivering front-of-house and telephone reception services for the Council.
• Direct customers to appropriate services and signpost to partner organisations.
• Support digital and self-service channels.
• Handling customer enquiries in a professional, calm, and efficient manner.
• Carry out administrative duties including post handling, document scanning, and data entry.

Skills and requirements

• Experience working in a customer-facing environment.
• Proven ability to deliver excellent customer service.
• Experience handling difficult or sensitive customer interactions calmly and professionally.
• Previous experience within a local authority or public sector environment (desirable).

Confirmed role details

• Office-Based or Remote.
• Full-time with rota-based shifts (including occasional weekends).
• Fast-paced, high-volume customer service environment.