Customer Insight Analyst

This Customer Insight Analyst opportunity is built around collaborate with Product, Marketing, Delivery and Customer teams to translate insights into action and contribute to the annual customer insights report. It would suit someone who can bring you’re confident engaging with senior stakeholders, conducting interviews, and interpreting complex information to the role.

Role overview

Work closely with colleagues across Product, Marketing, Delivery, Customer and Data teams to ensure insights are embedded into our services, processes and performance frameworks. As a Customer Insight Analyst, you will lead research and insight programmes that help shape how NHS Property Services delivers for its customers.

Main responsibilities

Collaborate with Product, Marketing, Delivery and Customer teams to translate insights into action and contribute to the annual customer insights report. Work with CRM and Power BI teams to enhance reporting processes, define roadmaps and support solution design. 27 days annual leave + 8 days bank holiday with the option of buying additional weeks’ leave.

What helps someone succeed

You’re confident engaging with senior stakeholders, conducting interviews, and interpreting complex information.

Requirements

• Above all, you care about improving customer experience and helping teams make informed, evidence‑based decisions.
• You’re a curious, analytical and customer‑focused professional with experience in mixture of research methods and insight generation.

Job details

• Additional detail: Flexible working options may be available.