Customer Liaison Officer

Customer Liaison Officer focuses on provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.

What the role involves

• Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
• Maintaining accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
• Coordinating follow-up actions where required.
• Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
• Supporting community centre bookings and payments using electronic and paper-based systems.
• Assisting with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.

Skills and requirements

• Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent.
• Candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years' relevant administrative experience.
• At least 2 years' administrative experience within a busy office environment.
• Experience managing large volumes of work and prioritising competing demands.

Confirmed role details

• Pension scheme with employer contributions.

Candidate fit

• If you are an organised administrator with strong customer service skills and the ability to manage multiple priorities effectively.

Additional role context

• Supportive and collaborative working environment.