Customer Liaison Officer
Job description
Customer Liaison Officer
JW-CLO_1776082525 Posted: 13/04/2026Customer Liaison Officer
Location: Leeds, Bradford, Scarborough & North Yorkshire
Contract: Temporary (initial 6 months, with potential to go perm)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £15 - £18 per hour dependent on experience
The Role
An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Leeds area. This role is initially offered on a 6 month temporary basis, with the possibility of extension or permanent employment for the right candidate.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.
The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Key Responsibilities
As a Customer Liaison Officer, your duties will include:
Leading resident and community engagement activities and building strong local relationships
Communicating clearly with residents about upcoming works, timelines, and expectations
Acting as the main point of contact for resident enquiries, concerns, and feedback
Coordinating access arrangements to support project delivery
Resolving access or resident-related issues promptly, escalating where appropriate
Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
Previous experience in a face-to-face customer service role
Ability to handle sensitive situations with professionalism and empathy
Strong communication, resilience, and negotiation skills
Proficient in Microsoft Office
Full UK driving licence and access to a vehicle
Desirable Experience
Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
Experience working within the social housing sector
What's on Offer
Competitive pay, dependent on experience
Mileage expenses for business travel
Opportunity to work on meaningful community-focused projects
Potential for contract extension or permanent employment
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