Customer Loyalty Advisor

Customer Loyalty Advisor focuses on ensure continued service satisfaction.

What the role involves

• Ensure continued service satisfaction.
• Proactively contacting customers to renew contracts.
• Receiving inbound customer service calls and resolving queries efficiently and professionally.
• Managing and respond to cancellation requests, identifying root causes and working to retain accounts wherever possible.
• Conduct pricing reviews and present revised offers in line with company retention strategy.
• Update the CRM, including the boarding of new accounts.

Skills and requirements

• Previous experience in a retention, loyalty, renewals, or telephone-based customer service role.
• Comfortable working across multiple systems and tools (CRM experience is a plus).

Confirmed role details

• Pay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes.
• 25 days’ holiday plus Bank Holidays.

Additional role context

• Take ownership of pricing reviews, contract renewals, and at-risk accounts, balancing customer needs with commercial outcomes.
• The chance to work in a fast-growing, supportive team where your impact is genuinely felt.