Customer Operations Assistant

This Customer Operations Assistant opportunity is built around order Management: Oversee the order process from collection through to production and delivery. It would suit someone who can bring dependable and self-motivated working style to the role.

What the work leans on

Fully office based role full-time hours 8.30-5pm Monday to Friday no hybrid working. Logistics & Diary Management: Plan and manage schedules, including route planning, contractor allocation, and transport coordination.

Where the technical work sits

• Order Management: Oversee the order process from collection through to production and delivery.
• Customer Relations: Build and maintain strong client relationships through phone and email communication, delivering excellent service at every stage.

Technical requirements

• Customer Experience: Oversee the full customer journey, ensuring smooth communication, adherence to processes, and successful delivery.
• Ability to manage shift-by-shift driving or delivery responsibilities reliably.

What helps delivery stay steady

Dependable and self-motivated working style.

Practical details

• This is a varied and fast-paced position where you will oversee scheduling, logistics, and customer experience from initial booking through to final delivery.
• £27,000 – £30,000 per annum depending on experience.
• During peak seasons, the role requires flexibility and strong organisational skills to manage increased demand.
• Work closely with photographers and directly with schools, ensuring clear communication and a seamless service throughout.