Customer Operations Assistant
Job description
This Customer Operations Assistant opportunity is built around order Management: Oversee the order process from collection through to production and delivery. It would suit someone who can bring dependable and self-motivated working style to the role.
What the work leans on
Fully office based role full-time hours 8.30-5pm Monday to Friday no hybrid working. Logistics & Diary Management: Plan and manage schedules, including route planning, contractor allocation, and transport coordination.
Where the technical work sits
- Order Management: Oversee the order process from collection through to production and delivery.
- Customer Relations: Build and maintain strong client relationships through phone and email communication, delivering excellent service at every stage.
Technical requirements
- Customer Experience: Oversee the full customer journey, ensuring smooth communication, adherence to processes, and successful delivery.
- Ability to manage shift-by-shift driving or delivery responsibilities reliably.
What helps delivery stay steady
Dependable and self-motivated working style.
Practical details
- This is a varied and fast-paced position where you will oversee scheduling, logistics, and customer experience from initial booking through to final delivery.
- £27,000 – £30,000 per annum depending on experience.
- During peak seasons, the role requires flexibility and strong organisational skills to manage increased demand.
- Work closely with photographers and directly with schools, ensuring clear communication and a seamless service throughout.
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