Customer Operations Co-ordinator

This Customer Operations Co opportunity is built around effectively implement the company welfare policy in accordance with EU regulations & Jet2.com’s standards and will strive to effectively manage airline disruption. It would suit someone who can bring high professional standards and disciplined judgement to the role.

Where ownership sits

Colleague discounts on Jet2holidays and Jet2.com flights. The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company.

What the role carries

Effectively implement the company welfare policy in accordance with EU regulations & Jet2.com’s standards and will strive to effectively manage airline disruption. At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights.

What helps the work land well

High professional standards and disciplined judgement.

What the role depends on

• Be responsible for communicating and managing disruption across the Jet2.com network and manage the process in relation to disruptive passengers, ensuring all relevant teams are in.
• Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline. This role is not customer facing but plays an integral part of the o.
• Proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role.

Practical details

• This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour).
• Contributory pension scheme.
• Additional detail: Pension support may be included.

Job details

• Benefits mentioned: Pension