Customer Operations Specialsit

As a Customer Operations Specialsit in Milton Keynes, the work centres on supporting with escalated customer concerns, stepping in where additional support is needed. It would suit someone who can bring strong professional approach to the role.

Why this role may suit you

You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.

What you would be doing

Assist with escalated customer concerns, stepping in where additional support is needed. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations.

The working style that fits

Strong professional approach.

Practical information

• Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement.
• Monday – Friday 09.00 – 17.00 (30 minute lunch break).
• Response Personnel, an independently owned company and experts in recruitment since 1997.
• Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

Job details

• Benefits mentioned: Training