Customer Relations Executive

About The Role

ARAG UK have an exciting new opportunity to join the Customer Relations team as a Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners on a 12 month secondment basis.

This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within ARAG UK, noting and reporting findings and corrective actions through the appropriate channels. You can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.

The successful applicant will ensure that we have appropriate governance and escalation for complaints and adequately document information about the complaint throughout its lifecycle to enable the provision of clear and actionable MI to facilitate active complaint governance.

It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within ARAG UK, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Financial Ombudsman Service and other relevant complaint dispute resolution services.

About You

Whilst not essential, we’d be particularly interested to hear from applicants who have an understanding of Legal Service processes. This could therefore suit someone from a Legal Solutions or Legal Advice team background. The following are additional requirements of the role:

It is desirable but not essential if you have:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include: