Customer Relationship Manager

Customer Relationship Manager focuses on managing enquiries to improve the conversion rates and achieve occupancy targets.

What the role involves

• Managing enquiries to improve the conversion rates and achieve occupancy targets.
• Networking within the local community to raise the profile of the home and generate enquiries.
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy.
• Identifying opportunities to improve sales and marketing performance.
• Have proven sales and marketing experience preferably in healthcare but not essential.
• Have the ability to analyse data on Salesforce or similar CRM application.

Skills and requirements

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Confirmed role details

• Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
• Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.
• This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home.
• Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents.

Candidate fit

• Confident user of Microsoft Office (Excel/Powerpoint).