Customer Relationship Manager

Customer Relationship Manager focuses on develop an engaging relationship with clients to maximise customer satisfaction.

What the role involves

• Develop an engaging relationship with clients to maximise customer satisfaction.
• Develop tools and strategies for the clients to ensure they can recognise the value they are getting.
• Ensure Supplier escalations are managed appropriately.
• Manage the budget for your client’s buyer accounts.
• Maintaining action plans for your Buyers.
• Delivering performance reports to sector managers to ensure standards are withheld.

Skills and requirements

• An individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients.
• The ideal candidate experience in a B2B Customer Success/ Account Management environment.

Confirmed role details

• 25 days holiday + bank holidays.
• Progression and training opportunities.
• Performance related bonus.
• Hybrid working (3 days in office, 2 from home).

Additional role context

• Be focused on managing relationships with your clients to maximise customer success and service delivery.