Customer Service Administrator

Customer Service Administrator focuses on handle calls from our service users, family members and healthcare professionals to answer their queries.

What the role involves

• Handle calls from our service users, family members and healthcare professionals to answer their queries.
• Day to day you will carry out administration duties to enable both Minor & Major adaptations being completed under Dorset Council grants.

Skills and requirements

• Monitoring shared inbox to answer queries and complete tasks required.
• Creating relevant documents required by our Major Adaptation Team.
• Strong experience in a similar busy and fast paced office environment.
• Experience with company invoices & processing.

Confirmed role details

• An annual salary of £15,862.08.
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata).
• Company Pension Scheme.

Candidate fit

• Manage incoming calls, answering any queries in a timely and professional manner.

Additional role context

• General administration that supports daily activities and duties.
• 8.30am - 5pm: Wednesday - Friday OR 12pm – 5pm: Monday - Friday.
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets.

Known job details

• Pay: £15,862