Customer Service Administrator

Customer Service Administrator focuses on resolving various customer service queries and requests in a timely manner.

What the role involves

• Resolving various customer service queries and requests in a timely manner.
• Creating daily, weekly and monthly service and export reports.
• Managing special delivery orders and cost control.
• Creating monthly KPI packs for review meetings.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues).
• Maintaining client SAP stock system accuracy.

Skills and requirements

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365.

Confirmed role details

• Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a Full Time permanent.
• £26,500- £28,500 per annum, depending on experience.
• Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm.
• As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £26,500- £28,500 per annum