Customer Service Administrator

Customer Service Administrator focuses on full training will be provided, so you’ll be able to handle every call confidently.

What the role involves

• Full training will be provided, so you’ll be able to handle every call confidently.
• Be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.
• Great customer service and communication skills.
• Ability to resolve members’ telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme.
• GCSE (or equivalent) Maths and English Grade C or above.
• Applicants must have resided in the UK for at least 5 years to be able to undergo enhanced security clearance.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• EQ are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team within our EQ contact centres.
• Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK.
• Investment in LinkedIn Learning for all colleagues.
• Are you passionate about providing excellent customer service?

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Our working hours are on a rotational basis that cover the hours of 08:30 – 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.