Customer Service Administrator

Customer Service Administrator focuses on managing customer queries and requests through shared inboxes and internal systems, ensuring responses are professional, accurate, and on time.

What the role involves

• Managing customer queries and requests through shared inboxes and internal systems, ensuring responses are professional, accurate, and on time.
• Supporting customers with spare parts enquiries, order updates, and service-related questions.
• Work closely with logistics, credit control, procurement, and internal support teams to resolve issues quickly and keep customers informed.
• Provide accurate information to customers and colleagues, helping create a consistent and reliable customer experience.
• Supporting digital processes and help customers navigate them confidently and successfully.
• Capture performance information and customer feedback to support reporting and service improvement.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.
• Maybe you have helped a team improve the way it uses inboxes, CRM, reports, or service processes to create a smoother customer experience.
• Play an important role in helping us deliver a fast, clear, and professional service to customers, while supporting the processes and teams behind the scenes that make that possibl.