Customer Service Administrator

Customer Service Administrator focuses on managing and co-ordinating workload using coins, our crm system.

What the role involves

• Managing and co-ordinating workload using COINS, our CRM system.
• Filtering issues and prioritising tasks and workload.
• Scheduling work plans for our field-based Customer Service Technicians.
• Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules.
• Raising purchase orders and dealing with invoices.
• Managing stakeholder and homeowner expectations.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.

Additional role context

• Office based in​ Ringwood, Hampshire, BH24 3SG, with occasional travel to sites.