Customer Service Administrator

Customer Service Administrator focuses on delivering a professional, friendly, and efficient reception and administration service, always ensuring an exceptional patient experience.

What the role involves

• Delivering a professional, friendly, and efficient reception and administration service, always ensuring an exceptional patient experience.
• Managing patient appointments, including booking, amending, and cancelling appointments across multiple departments, while maintaining accurate patient records.
• Respond to patient, consultant and stakeholder enquiries via telephone, email, and face-to-face interactions, providing timely and accurate information.
• Provide administrative support to clinical and non-clinical teams, including managing clinic diaries, processing correspondence, and maintaining confidential records in line with G.
• Support the smooth day-to-day operation of the Sevenoaks Medical Centre and, when required, the Royal Tunbridge Wells Clinic.
• Handle routine administrative tasks.

Skills and requirements

• Are you organised, proactive and committed to providing an outstanding patient experience?
• 5 GCSEs grade 4 and above (or equivalent) including English and Maths.
• Previous experience in an administrative or customer service role.
• Strong organisational and time management abilities.

Confirmed role details

• Hours per week, Permanent Contract.
• Monday to Saturday between 8:00am and 8:00pm on a rota basis.
• 33 days annual leave including bank holidays.
• Career development and training opportunities.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through