Customer Service Adviser (Branch Network)

Customer Service Advisor focuses on manage customer meetings, basically delivering that outstanding customer service we are famous for!.

What the role involves

• Manage customer meetings, basically delivering that outstanding customer service we are famous for!
• Assist with their digital questions, open new accounts.
• As a Customer Service Adviser, irrespective of where you work, you will handle customer’s day to day banking queries.

Skills and requirements

• You’ve probably guessed we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background.
• Also need to have experience of working within a team and have great communication skills.

Confirmed role details

• There’s much more to working at Danske Bank than just a salary, but for this role we are offering an entry salary of £22,000.
• As a Customer Service Adviser, you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).
• We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical, and social.
• Everyone’s circumstances are different, and our benefits can be tailored to your needs.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year– making space for some new team members!
• If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.
• Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, you’ll get a half day off during the week!).

Known job details

• Pay: £22,000