Customer Service Advisor (9 MONTH FTC)

Customer Service Advisor focuses on to process all requests for investigations, appointments and inpatient stays.

What the role involves

• To process all requests for investigations, appointments and inpatient stays.
• Ensuring they are accurately booked as requested onto the relevant clinical system, liaising closely with clinical teams.
• Update Meditech with details captured from the hospital Registration Form and Booking Form.
• Strong sense of patient focus and delivering exception customer service in a hospital setting. Demonstrating a proactive, flexible approach to customer care.
• Able to handle patient data and information in a confidential and sensitive fashion.
• Evidence of good written and verbal communication skills with an excellent telephone manner.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Area of specialism Administrative & Business Support.
• Summary of role We have an exciting opportunity for a Customer Service Advisor to join our Customer Service Team at The London Clinic on a 9 month FTC, based at our main hospital s.
• We are offering a competitive inclusive salary of £27,825 per annum.
• Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £27,825 per annum