Customer Service Advisor

Customer Service Advisor focuses on giving great customer service by helping customers with various transactions across the store.

What the role involves

• Giving great customer service by helping customers with various transactions across the store.
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of your store.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• You have a passion for delivering a great customer experience, serving everyone with a smile.
• Experience within a customer facing role and have a passion for working within hospitality.
• You work well within a team, builds relationships and have fun, whilst celebrating success.