Customer Service Advisor

The Customer Service Advisor position centres on reporting to the Head of Customer Services and working closely with all functions in the business to achieve high levels of service, the Customer Service Lead will be. It would suit someone who can bring customer focused with excellent communication and negotiation skills to the role.

Who the work supports

Resolve issues with deliveries in an efficient and timely manner. Issues may include providing updates and information for customer orders, handling returns, addressing complaints and troubleshooting issues.

Customer support involved

Reporting to the Head of Customer Services and working closely with all functions in the business to achieve high levels of service, the Customer Service Lead will be. Ensure that you are providing timely delivery of products to customers. Liaise with the Sales, Purchasing and Warehouse team to secure strong relationship across all functions.

What helps in this service role

Customer focused with excellent communication and negotiation skills. Resilient, able to work under pressure, adaptable and able to quickly think on your feet.

Customer service skills

• What experience does the Customer Service Lead require?
• Previous experience working within a consumer based telephone customer service role.

Job details

• Most sales are overseas, and therefore you will be required after the initial 2 months training to work on a shift basis Monday to Friday.
• Permanent Full Time based in Barnsley.
• Salary £, a year.
• Work model: On-site.