Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Full-Time Hours per Week.
• Support them with their shift booking.
• In this busy and exciting role, you will receive and respond to queries from our workers.
• The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded.

Candidate fit

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.

Additional role context

• NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.
• Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.