Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Excellent people skills and enjoy working with both trade and general public customers.
• Enjoy working in a busy atmosphere and can cope under pressure during busy periods.
• Familiarity of working in a retail environment and showroom experience.
• General computer skills and familiarity with email and internet use.

Confirmed role details

• 39hrs per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday.
• Saturdays as per rota (8am to 1pm).
• Overtime paid at time and a half on completion of 39hrs Monday to Friday.
• I will consider anyone with a retail background – ideally hardware store or someone with good customer retail service/sales experience.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• We are working with an agricultural, construction and ground care machinery dealership in Dartford.
• Capable of working alone or with other team staff.