Customer Service Advisor

Customer Service Advisor focuses on greet customers warmly, both in person and over the phone.

What the role involves

• Greet customers warmly, both in person and over the phone.
• Managing repair bookings, vehicle handovers, and updates throughout the process.
• Liaise with technicians, insurers, and suppliers to ensure smooth communication.
• Resolve any issues promptly and professionally.
• Maintain a high level of attention to detail.
• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential).

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Competitive salary plus performance related bonus.
• 29 days holiday including public holidays plus additional days with service.
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a.
• Virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through