Customer Service Advisor (Fluent Welsh Essential)

This Customer Service Advisor role is focused on providing clear advice, support and signposting to the right teams or services where needed. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Where the work sits

This is a great opportunity to play a key role in supporting tenants and customers, providing first-class service and helping things run smoothly behind the scenes. If you enjoy working with people, solving problems and being part of a supportive team, we’d love to hear from you.

How the role works day to day

Providing clear advice, support and signposting to the right teams or services where needed.

What helps in this setting

careful practical judgement. Assisting with customer satisfaction calls and helping to improve service delivery. Supporting general office and administrative tasks including mail handling, data entry, filing and system updates.

What needs to be in place

• Previous experience in a customer-facing or office-based role.
• This is a permanent part-time position working 30 hours per week over 4 days, based in Abergele.
• Strong organisation and ability to prioritise workload.

Requirements mentioned

• Excel