Customer Service Advisor

Customer Service Advisor focuses on to deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service.

What the role involves

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service.
• Meet the standards or deadlines required whilst performing all duties with Minimum support.
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations.
• Coaching and mentoring junior staff/Colleagues.
• Lead update sessions to wider team.
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills.

Skills and requirements

• Good customer service and communication skills.

Confirmed role details

• We aim to cross skill in at least one additional service within our processing centre.
• We pride ourselves in offering an excellent benefits package, including an above average pension scheme.
• When you join the team at NEC Software Solutions, you are provided with the following.
• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.