Customer Service Advisor — Insurance Claims – North Yorkshire – £26

Customer Service Advisor focuses on be responsible for managing insurance claims from start to finish, ensuring clients receive clear guidance and a high standard of service throughout the process.

What the role involves

• Be responsible for managing insurance claims from start to finish, ensuring clients receive clear guidance and a high standard of service throughout the process.
• Managing a portfolio of claims across a range of insurance classes.
• Assessing policy cover and advising clients on how their claim will be handled.
• Liaising with insurers, loss adjusters, and third-party providers.
• Keeping clients informed at all stages of the claims process.
• Supporting clients with loss mitigation and explaining potential impacts on premiums.

Skills and requirements

• Background in customer service or administration.
• All applicants must hold a minimum of an NVQ Level 2, Scottish NVQ Level 2, or an equivalent qualification relevant to the role applied for.
• Candidates must also have the legal right to work in the UK or hold a valid visa permitting employment.
• Our consultative approach ensures we deliver not just candidates, but long-term value.

Confirmed role details

• Ongoing training and development, including support towards professional qualifications.
• Supportive team environment with regular social and incentive activities.

Candidate fit

• Ability to manage multiple claims and prioritise workload.

Additional role context

• Customer Service Advisor – Insurance Claims - North Yorkshire - £26,000 – £30,000.

Known job details

• Pay: £26,000 – £30,000